Frequently Asked Questions

I just bought software but my reference number is invalid.

If you have just purchased the software from us, our server may not have updated with your reference information yet. Please wait 30 minutes and try again. Thanks for your patience!

If you had purchased our software through a third party vendor then you need to register with us before you can download. It's easy to register on our Registration page. Once your software registration is processed, your access to downloads will be enabled.

If neither of the above solutions solve the problem, please contact a Customer Service Representative at 262-522-6500 x35 or Email Customer Service. We can research your situation further and email or call you back when your downloading is enabled.